Welcome to the www.redcarpetjewellers.co.uk website terms and conditions for use.
These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use this website or purchase any goods from Red Carpet Jewellery Ltd.
Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Service team by email at [email protected] for further information.
“Conditions” means these terms and conditions and the Special Conditions.
“Product” means a product displayed for sale on the Website.
“Product Description” means that part of the Website where certain terms and conditions in respect of the individual Product are provided.
“Special Conditions” means the terms and conditions in the Product Description.
“Users” means the users of the Website collectively.
“Personal Information” means the details provided by you on registration.
“We/us” means Red Carpet Jewellers.
“Website” means the website located at www.redcarpetjewellers.co.uk
“Cookies” means small text files which our Website places on your computer’s hard drive to store information about your shopping session and to identify your computer.
“United Kingdom” means England, Wales, Scotland, Northern Ireland and the Channel Islands.
“You” means a user of this Website.
You are provided with access to this Website in accordance with the following Conditions, any orders placed by you are subject to these Conditions.
You warrant that:
The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects.
You will notify us immediately of any changes to the Personal Information by contacting our Customer services team by e-mail, [email protected]
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
We reserve the right to:
Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.
Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
We reserve the right to refuse any order, for whatever reason. Any monies paid will be refunded in full.
Purchase of products:
We take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure. We use industry leading Payment Technology to handle your payment information and are fully PCI compliant. We also use SSL digital certificates to protect your personal information on our site.
Purchase of Products Contract
When choosing to purchase from us a contract is created between us the ‘supplier’ and you the ‘purchaser’, the technical steps in this contract creation are as follows:
You select products that you wish to purchase and place them into the shopping basket.
You click ‘Proceed to Checkout’ and are guided through the process of placing an order by a series of simple screens.
Before placing your order, you will be asked to confirm that you have read and agree to these Terms & Conditions. This means you are signing a contract with us and confirm that you have read, understood and agree to being bound by all of the clauses within these Terms & Conditions without exception.
An order is placed by pressing the ‘Confirm Order’ button at the end of the checkout process.
At this point we will send to you an order acknowledgement email detailing the order specifics. Please check the details you have given us, especially your delivery address, and inform us immediately of any mistakes. Once your order has been processed, we cannot change your deliver address if you have made a mistake.
All orders are subject to processing and packing times at our logistics partners. We can take no responsibility for delays outside our control, which are the fault of our logistics partners. Please note, free items can take up to 28 working days to be processed.
In the rare event of extreme weather conditions, Force Majeure, or any other occurrences which cannot be anticipated and are beyond our control, we cannot guarantee those delivery schedules described herewith.
Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions.
In the rare event we have insufficient stocks to fulfill your order we will notify you by phone or email to advise you of an anticipated lead time. You will have the opportunity to cancel your order should you wish.
Non-acceptance of an order may be a result of, but not limited to, one of the following:
The product you ordered being unavailable from stock.
Our inability to obtain authorisation for your payment.
You providing an incomplete delivery address.
The identification of a pricing or product description error.
You not meeting the eligibility to order criteria set out in this section.
A software error occurring during the ordering process.
You not paying the correct P&P.
PLEASE NOTE: Orders which consist solely of heavily discounted items are not subject to our usual delivery schedules. You should allow at least 10 days for these items to arrive.
e-cheques: unfortunately, due to the unreliable nature of e-cheques, we can no longer accept payment via this method.
Please Note: By agreeing to these Terms and Conditions you acknowledge that you understand that it is entirely your responsibility to provide us with a full and accurate delivery address. You agree that it is your responsibility to check the accuracy of all information provided before completing your order. You understand that it is entirely your responsibility should an order disappear, or be returned to us because you have submitted an incorrect or incomplete address when placing your order. You agree to absolve us of all responsibility for any lost or returned orders because of your inaccuracies. In the case of a lost order, you will need to re-submit your order and pay for the item(s) plus P&P. In the case of an order which has been returned to us, you will need to pay a further P&P charge to receive your order.
The contract will be concluded in English.
By agreeing to these Terms and Conditions you acknowledge that you understand that it is entirely your responsibility to return your items in secure packaging, to the address outlined in our Returns section. You agree that it is your responsibility to return your items via a traceable deliver method and supply us with the relevant tracking number on demand. You understand that it is entirely your responsibility should a returned item disappear because you have put the wrong Return Address on the parcel, or failed to send the item via a traceable deliver method.
You also agree to include your full order details so that we can identify your order on its return. You understand and agree that we cannot offer refunds on unidentifiable items.
You agree to absolve us of all responsibility for any lost returned items because of your failure to comply with the above conditions.
Contract cancellation under the Distance Selling Regulations
Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us in writing, no longer than 7 working days after the day on which you ordered the Products.
If you wish to exercise your right to cancel this contract after your order has already been dispatched, we will refund the original purchase price, excluding delivery charge, provided that you have notified us in writing no longer than 7 working days after the day on which you receive the Products, and that you have taken reasonable care of the Products and not used them.
Please follow the procedure set out in our ‘Returns’ & ‘Refunds’ sections. Please note: we cannot refund the purchase costs of any items until they have been returned to us, inspected by us, and we are satisfied that you have not used the item/s in question. Please also note, the cost of returning an item to us will be your responsibility.
Please note that your right to return Products does NOT apply to Products which fall into the following categories unless they are faulty:
Special order items – If we have specially ordered your items from a supplier for you we are unable to offer a refund or exchange.
Pierced Earrings & Body Jewellery – Due to EU Health & Safety regulations we cannot accept returns of pierced jewellery.
Free items: If you have taken advantage of a Free Promotional Offer, we are unable to offer a refund or exchange on these Free items.
Please see our ‘Refund Policy’ for further details.
Returning Faulty Goods
In the unlikely event that you should receive a faulty item, please follow the procedures set out in our ‘Returns’ & ‘Refunds’ sections.
Voucher Codes cannot be used in conjunction with any other Code, Voucher or Special Offer. Voucher Codes do not reduce the cost of P&P. Voucher Codes cannot be applied to Gift Packaging.
Free Item Voucher Codes
If you have taken advantage of a Free Promotional Offer, you must claim each free item separately.
Free items are subject to different delivery schedules to items which have been paid for in full. We endeavour to deliver free items within 10 working days; however, delivery of free items can take up to 28 working days. Free items are not sent via a trackable delivery method, they are sent via normal Royal Mail 2nd Class post.
Therefore, if you require an item within a few days, sent via a trackable delivery method, we strongly advise you to pay the full RRP to avoid disappointment.
We are unable to offer a refund or exchange on free items.
Free items may be seconds.
We reserve the right to send you an alternative free item, should the one you claimed be out of stock.
We reserve the right to refuse your free item claim.
If you attempt to use a free item code to claim an item that is not covered by the code, we can only send you the item covered by that code.
Please Note: Free Items do not come in expensive packaging, they will arrive in the same way we receive them from the manufacturer. Neither will they come with any branding, which often requires us to pay an expensive royalty fee to the brand concerned.
Therefore, if you require an expensively packaged item to give as a gift, we strongly advise you to purchase one of our gift boxes to avoid disappointment.
Furthermore, if you require a branded item, we strongly advise you to pay the full RRP to avoid disappointment.
Description of Products
Each Product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details; descriptions, prices and stock levels of products appearing on the Website are correct.
Images are provided to help inform your decision making process. They are supplied as reference images only and as such may differ from the actual item you receive.
Cultured Gemstones: The information provided about these lab-grown gemstones is for reference purposes only, and may not reflect the actual gem structure or manufacturer of a particular product. These lab-grown gems come from various sources and are produced by various methods, such as, but not exclusively: Flame Fusion, Czochralski Process, Flux Growth, Hydrothermal Growth, Chemical Vapor Disposition and may include zirconium dioxide.
Although we aim to keep the Website as up to date as possible, the information appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order.
We cannot confirm the availability of a product until your order is accepted in accordance with our order acceptance policy above.
SALE ITEMS: By agreeing to these Terms & Conditions, you acknowledge that you understand that heavily discounted items may be seconds.
Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether expressed or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether expressed or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether expressed or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
Any loss of goodwill or reputation; or
Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Partner Sites (including Social Media Platforms)
We can take no responsibility for any incorrect or misleading information about Red Carpet Jewellers, its products, delivery times, refund policies and any other relevant information, featured on sites not under the direct editorship & management of Red Carpet Jewellers Ltd.
You hereby agree that all correspondence entered into between you and ourselves, and our representatives is of a strictly private nature. You agree not to re-distribute, re-produce, quote or paraphrase any correspondence between you, ourselves and any representatives of Red Carpet Jewellers LTD, either in full or in part. Including, but not limited to: emails, attachments in emails, letters, SMS, conversations via telephone, Skype, Social Media Platforms, etc. Failure to adhere to these conditions may result in us pursuing legal action against you.
Social Media Platforms
You hereby agree that you will not write any comments about Red Carpet Jewellers LTD, its products, services, staff or representatives on any and all Social Media Platforms; blogs; websites, etc, which could be construed as defamatory, slanderous, libelous, damaging or malicious. You agree that failure to adhere to these conditions may result in us pursuing legal action against you.
Health & Safety
Pierced Jewellery: by its very nature, can be dangerous, and we advise you to use extreme caution when inserting, removing and wearing pierced jewellery. Items of pierced jewellery should always be removed before going to sleep.
You agree to absolve us of any responsibility of injury incurred as a result of our products. We strongly advise you to practice extreme care when using any items of pierced jewellery. Items of pierced jewellery should NEVER BE WORN WORN WHILST ASLEEP. CHILDREN SHOULD NEVER BE ALLOWED TO PLAY WITH, OR WEAR ITEMS OF PIERCED JEWELLERY. We would like to take this opportunity to remind you that due to EU Health & Safety regulations, all pierced jewellery is non-returnable and non-refundable.
Choking Hazards: Many of our products come with small parts, which over time may become detached, this could result in the detached piece being swallowed and result in a choking hazard. We strongly recommend that you take good care of your items, so as to avoid loose parts. You agree to absolve us of any responsibility of harm arising from detached or other small parts, which may be viewed as choking hazards.
Necklaces: by their very nature, necklaces can become caught on foreign bodies and result in injury. We strongly advise you to take extreme caution whilst wearing a necklace, and you agree to absolve us of any responsibility of injury arising from wearing one of our products.
Bracelets/Bangles: these items can snag or get caught on foreign bodies, which could result in injury. We strongly advise you to take extreme care when wearing one of these items. You agree to absolve us of any responsibility of injury arising from wearing one of our products.
Children: None of our products are suitable for children. Children should not be allowed to wear or play with any of the items we sell. You agree to absolve us of any responsibility of injury to a child which has been caused by one of our products. We strongly advise you to keep any items which could cause a choking hazard or injury away from children.
Allergic Reaction: We endeavour to manufacture our products from allergy-free materials. However, due to the extremely varied and complex nature of allergens, we cannot guarantee that our products are allergy-free for everybody. If you have any history of allergies, we strongly recommend that you only purchase items which are made from solid precious metals. We would strongly advise against anyone with a history of allergies of any kind from inserting pierced items made from plated base metals into their body. The plating on such items may become worn over time, resulting in the base metal being exposed and increased risk of allergic reaction. In rare cases, where an individual excretes acidic diaphoresis, a rapid breakdown of any plating compounds may occur, resulting in higher rates of allergic reaction. Furthermore acidic diaphoresis may also cause copper compounds within plated, sterling silver and non-solid precious metals to tarnish and stain the skin. We would strongly advise acidic diaphoresis excretors to only wear stainless steel or solid platinum jewellery, as silver, gold and titanium can cause an allergic reaction in these people..
In the unlikely event you develop an allergic reaction to one of our products, you agree to absolve us of any responsibility for this reaction.
These Conditions govern our relationship with you. You confirm that, in agreeing to accept these Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions.
The Conditions shall be governed by and construed in accordance with the laws of Scotland and you irrevocably submit to the exclusive jurisdiction of the courts of Scotland.