WE WILL DELIVER YOUR ORDER AS QUICKLY & AS SAFELY AS WE CAN, BUT DUE TO COVID-19, DELIVERY TIMES MAY BE SUBJECT TO DELAYS. PLEASE BEAR WITH US AND THE ROYAL MAIL AS WE BOTH TRY TO PROVIDE AS NORMAL A SERVICE AS POSSIBLE. WE THANK YOU IN ADVANCE FOR YOUR COOPERATION & UNDERSTANDING.
We aim to deliver your order within 7 days; however, during peak sales times: Valentine’s Day, Mother’s Day & Christmas, delivery times may exceed this, and we would advise you to place orders well in advance during these periods.
Please allow at least 10 days for orders which consist solely of sale items to arrive.
Please also see Non Delivery below for instructions in the unlikely event your items get lost in transit.
Refunds and Replacement Policy
Incorrect, Damaged or Faulty Items
In the unlikely event of any incorrect, damaged or faulty goods being delivered please email us at firstname.lastname@example.org immediately and we will arrange for replacement items to be sent out or a refund issued. Please follow the Returns Procedure outlined below.
Please wrap and return items securely including the original Presentation/Gift Boxes (where applicable) and remember to include your full order details so that we can identify your order easily on its return. We cannot offer refunds on unidentifiable items.
Due to the large number of lost in transit returns, we strongly recommend that you return the items via a Royal Mail Tracked delivery service. The cost of which will be met by you. You must send us the tracking number via email, as soon as possible after posting the items. We will not start to process your refund until such time as we receive the tracking number. We cannot offer refunds on returned items lost in transit.
In the case of faulty/incorrect orders we will refund your postage on receipt of your item.
You have 14 days from the date of receiving the items to return them to us, or tell us you wish to do so: Please return to the following address :
Red Carpet Jewellers,
30 Maule Street,
Carnoustie, DD7 7AP
Once we’ve received and checked the items, we will apply your refund or send you a replacement as soon as we can. To protect our staff from Covid-19, all returned parcels are quarantined for 72 hours before being checked.
Please Note: Your refund will be for the value of the goods only. Refunds can only be made to the original account of purchase. If you fail to return the original gift packaging, the cost of this will be deducted from your refund.
Please read the section in our T&Cs which apply to Returning Items Terms & Conditions
If your order has not been delivered within 28 days of us confirming your order, please email us at email@example.com immediately. We will arrange for replacement items to be sent out or a refund issued. Please do not contact us before the end of the delivery period.
Please Note: it is your responsibility to provide us with the correct delivery address. Unfortunately, we cannot be held responsible for items which disappear in transit, or are returned to us if you have submitted an incorrect or incomplete address when placing your order. In the case of a lost order, you will need to re-submit your order and pay for the item(s) plus P&P. In the case of an order which has been returned to us, you will need to pay a further P&P charge to receive your order.
Change of Mind
If you buy direct from Red Carpet Jewellers you have rights as a consumer under the Distance Selling Regulations.
If the items you purchase are simply not wanted you can return them. The Goods must be returned in perfect resalable condition, including the original Presentation/Gift Boxes where applicable. Your refund will be for the value of the goods only.
This means if you as the purchaser notify us in writing of your wish to return an item within 7 working days of receiving it, we’ll refund you for the purchase price, but not the delivery charge. (Please note that you will have to cover the costs of returning the items to us). Please follow the Returns Procedure outlined above.
If the product returned is not in fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct a percentage of the original selling price from the refund amount.
Unfortunately, we cannot accept returns or refunds on any Earrings, Ear Studs, Piercing Studs or sets containing these. This is due to Health & Safety regulations.
If you have taken advantage of our Free Promotional Offers, we are unable to offer a refund or exchange on these Free items.
Please Note: if you have claimed a free item, these are subject to different delivery schedules to items which have been paid for in full. We aim to deliver free items within 10 working days; however, delivery of free items can take up to 28 days. Free items are not sent via a trackable delivery method but will be delivered via normal Royal Mail 2nd Class postage. Free items do not come in expensive packaging, if your intention is to give a free item as a gift, we strongly recommend that you purchase one of our gift boxes to avoid disappointment.
Postage and Packing charges are not a purchase price, and as such are non-refundable. These are the costs charged by our logistics partners to collect, process, package and deliver your order. They are the travel costs of your order from us to you, so that you can purchase your goods from the comfort of your own home.
Should you have any specific enquiries please email us on firstname.lastname@example.org