Refunds and Replacement Policy
Change of Mind
If you buy direct from Red Carpet Jewellers you have rights as a consumer under the Distance Selling Regulations.
If the items you purchase are simply not wanted you can return them. The Goods must be returned in perfect resalable condition, including the original Presentation/Gift Boxes where applicable. Your refund will be for the value of the goods only.
This means if you as the purchaser notify us in writing of your wish to return an item within 7 working days of receiving it, we’ll refund you for the purchase price, but not the delivery charge. (Please note that you will have to cover the costs of returning the items to us).
Returns Procedure
Please wrap return items securely, using the original delivery packaging, and remember to include your full order details so that we can identify your order easily on its return. We cannot offer refunds on unidentifiable items.
Due to the large number of lost in transit returns, we must insist that you return the items via a Royal Mail Tracked & Insured delivery service. The cost of which will be met by you. You must send us the tracking number via email, as soon as possible after posting the items. We will not start to process your refund until such time as we receive the tracking number. We cannot offer refunds on returned items lost in transit.
Once we’ve received and checked the items, we will apply your refund or send you a replacement as soon as we can.
If the product returned is not in fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct a percentage of the original selling price from the refund amount.
Returns Exclusions
Unfortunately, we cannot accept returns or refunds on any Earrings, Ear Studs, Piercing Studs or sets containing these. This is due to UK Health & Safety and hygiene regulations.
Please be aware, refunds can take between 5 to 10 working days to appear in your account, refund times are dictated by your card issuer and are outside our control.
Should you have any specific enquiries please email us on sales@redcarpetjewellers.co.uk
Please return your unwanted items to:
RCJ Returns Dept
7 Inglis Crescent
Kinghorn KY3 9XD
Incorrect, Damaged or Faulty Items
In the unlikely event of any incorrect, damaged or faulty goods being delivered please email us at sales@redcarpetjewellers.co.uk immediately and we will arrange for replacement items to be sent out or a refund issued. You have 14 days from the date of receiving the item to return it to us.
Non Delivery
If your order has not been delivered within 28 days of us confirming your order, please email us at sales@redcarpetjewellers.co.uk immediately. We will arrange for replacement items to be sent out or a refund issued. Please do not contact us before the end of the delivery period.
Delivery
We aim to deliver your order within 7 working days.
Please note: orders which contain free gifts only, can take up to 28 days arrive, please see out T&Cs here https://redcarpetjewellers.co.uk/terms-conditions/